Posts Tagged ‘Continuous Improvement’


September 6th, 2012 by Gallagher John No Comments

This summer, I completed The Big Miss by former Tiger Woods golf coach, Hank Haney.  Like many, I was curious about the Tiger Woods’ ‘story’ from his coach’s perspective.  When I read the book, though, I was fascinated by the challenges that Hank Haney faced in his years coaching Tiger Woods.  I found some of the challenges to be very similar to the journey I am on as an executive coach implementing Lean in Health Care.

I thought the author (and coach) did a good job detailing some of the approaches he used to get Tiger Woods, clearly the best and most polarizing figure in golf, to improve.  Here are 4 takeaways for me from the book to improve your coaching ability:

1) Help coachees see where they need to improve – Tiger Woods is the BEST golfer in the world.  How do you improve on that?  But, the fact is, we all need to get better because the competition is trying to close the gap.  If you are not getting better, than you are falling behind.

2) Help coachees develop a routine (standard work) – For Tiger, Hank Haney instilled the idea of “Nine Shots”.  This was a practice routine that gave Tiger a leg up on competition.

3) Help coachees develop a discipline of reflection – Self-reflection is an important discipline.  In coaching we must get those we coach to ask themselves “What is going well?” and “What could go better?”

4) Know when to listen – Often, the most valuable time in coaching is just listening.  Often, your coachee will systematically talk their way through a situation based on the previous 3 coaching techniques.  When this occurs, the student improves exponentially.

As a coach, you may not get the chance to coach the #1 golfer in the world one day, but you can have an impact on others.  Employ these 4 techniques and your impact will be greater.

The story of the complexities involved with being a part of Tiger Woods was a big part of the book sales.  The techniques that the coach employed are valuable tips from which you can learn

Have you had the chance to read the book?  What are your thoughts?

Leadership and Shoveling Snow

February 11th, 2010 by Gallagher John No Comments

In the midst of one of the historic winters in Roanoke, VA, (with regards to snowfall) it has been a CHALLENGE to manage my attitude each time I have to go out and shovel the snow off of our driveway. Perspective is important. So, as I was shoveling our driveway for the 3rd time in a 24-hour period just the other day, I found myself thinking about how this could POSSIBLY relate to leadership and it actually was relatively easy.

Continuous improvement – I am always trying to find the ‘least waste way’ to do things and shoveling a 3,000 square foot driveway is no different. How can I improve upon my methods to reduce the time that it takes? Probably one of the many things that drives Chris crazy about me, but it is just how I am wired. (No comments from the Peanut gallery about buying a snow blower. That is another story in itself!)
Relationships – I was able invest time with Chris as we talked about a future vacation, sitting on the beach, and being WARM! We had about 3 hours of time with no TV, no distractions, except for the scraping of the shovel over the asphalt. It was almost peaceful.
Discipline– It was a great workout. Not a whole lot better core workout than shoveling about 4,5000 cubic feet(yes, I calculated it!) of heavy wet snow. Great cardio, too. Thus, I did not have to go to the gym (could not have gotten there, anyway!)
Attitude – Rather than it being WORK, it is time to reflect, think, be grateful…Grateful for the time with Chris, for the beauty of the snow falling, etc.

So, next time you get frustrated or angry with the shoveling of the snow (or some other project), view it as a time to grow personally….make a game out of it…consider it your exercise…It really helps to reduce the stress of it. (this DOESN’T mean that I am hoping for several more inches of show 😉 )

So, what project do you think you HATE to do that if you were to take a different approach, would make it a positive experience?