Leadership Lessons from St. Patrick

March 23rd, 2009 by Gallagher John No Comments

Every year for the past 30 years or so, the Gallagher’s have hosted friends & family for a St. Patrick’s day party. This year was no different as over 100 of our friends gathered together in Follansbee, WV for fellowship and cheer.

What may get lost in the fun times are the reason for the celebration each year. St. Patrick was quite the leader. I found a cool article recently that chatted about how his forgiving spirit forged relationships in Ireland that brought many people to understand his faith and how he impacted an entire nation.
Click here to read the article.

UPDATE – Expensive laundry – There has to be a better way!

March 5th, 2009 by Gallagher John No Comments

Recently, I blogged about my Staples certificates going through the laundry. I promised an update and I am pleasantly surprised:

Dear John,
We have reissued your rewards. Please allow 7-10 business days to receive the new rewards in the mail.
Rewards can be used like cash at Staples – in store, online, or over the phone. Rewards do expire. Expired rewards cannot be reissued. Staples is not responsible for lost or misdirected postal mail.
If you have any additional questions, please contact us at StaplesRewards@Staples.com or by calling 1-800-793-3320 Monday through Friday, 8:30AM-8:00PM EST.
Thank you,
Richard Conway
Staples Rewards Premier

Kudos to Staples for reissuing the certificates. When I replied to the email with a ‘Thank you’, this was the auto response I got:
Thank you for contacting Staples Rewards.
We are currently experiencing high contact volume; please expect a delay in our response.

The dangers of auto reply emails!! Oh well, now I can get that file cabinet in 7 to 10 days! I won’t even bore you with my recent Dell service experience…It was good, but again, 7 to 10 business days before i get my laptop back!

Have any good customer service experiences you want to share?

Checklists (aka Standard Work) can improve productivity…and save lives

March 2nd, 2009 by Gallagher John No Comments

Both in manufacturing and real estate, I have harped on the need for Standard Work (the way we do things) – documenting it, posting it, measuring it, improving it – and there are a lot of folks who give me funny looks about it! Here is an article below(click on link to see) that discusses the importance of Standard Work (author refers to it as ‘checklists’) and that helped save the lives of those who landed in the Hudson River on a recent US Airways flight. Also, the article talks about how it is used in the emergency room to help save lives!

I have been itching to write a series of posts on the Continuous Improvement cycle, and this article has triggered that itch! Look for a series coming real soon.

Expensive laundry – There has to be a better way!

February 26th, 2009 by Gallagher John 2 Comments

Anyone know what this picture is?
This is what is remaining of $68 worth of Staples Rewards certificates that went through the laundry while in my pants pocket. A whole different kind of ‘Pocket Change’ that I have blogged about recently. Now, do you think Staples knows this is going to happen to a lot of their certificates? Maybe so, but there have got to be easier ways for them to hand out their bonus points:
1) How about sending them electronically since I do a majority of my purchases on line?
2) Just assign them to my Staples reward card and when I check out, it debits my account automatically?
3) How about just giving me the dicount up front rather than making me handle paper certificates?
4) Their easy rebates program send Visa debit cards. How about that?
Or, I could not put them in my pocket, or not FORGET that I put them in my pocket!!!!

The question I have is will they believe me and send me new certificates? I will report back and let you know if they refund me for airing my dirty laundry, so to speak!!

What is the worst thing that you have lost through the laundry????

Leadership and Winnie the Pooh

February 8th, 2009 by Gallagher John No Comments

Last Sunday at church, the most effective message was done at “Children’s Time” by our music director. While she spoke to the kids, she REALLY spoke to the adults and the leaders in the church. She asked if we were Winnie The Pooh “church goers”. Replace church goers with whatever word you want: leaders, parents, co-workers, employees, etc.

Are you Eeore? If Eeyore were to lead, he would sabotage his chances for success so that he would have something to complain about. Eeyore worries in advance of a happening and complains about it when it has happened

What about Tigger? Tigger is eager and enthusiastic, he greets the world with extraordinary confidence. Many people would say he

Muscial Inspiration – Do it Anyway

January 25th, 2009 by Gallagher John No Comments

While getting ready for church today, I was watching CMT and saw this video for “Do it Anyway” by Martina McBride. What an inspiring video! Everybody has a story and everybody has an ‘I want’. Take a few minutes to watch the video and it will become clear. So, What is your ‘I want’?

Music is one way that I find inspiration. I hope this inspires you.


Our 44th President

January 20th, 2009 by Gallagher John 2 Comments

Today, we have a new President in office. I have struggled with the words to describe my emotions as I watched, but I think Mike Huckabee said it well in a post he put out shortly after the inauguration:

With Prayerful Hearts
Today at 1:21pm
As of this afternoon, we have a new President. I had hoped that the 44th President would be a guy named Huckabee, but that didn