Archive for the ‘Continuous Improvement’ Category

Building the Perfect Sandwich…I mean…Presentation

March 31st, 2010 by John Gallagher 2 Comments

I have often marveled at the ability and patience my 13-year old son Brendan has to put together a perfect sandwich.  He layers it perfectly and the order of ‘construction’ is very important. 

Today, I will share with you my son’s ability and some great advice from my coach, Raymond Gleason, to show you how to “Build the perfect presentation (sandwich) in 6 steps:

1) Tell them a story.

2) Tell them what you are going to tell them

3) Tell them

4)  Tell them what you told them

5) Call them to action

6) Bonus!

1)  Tell them a story is like the first piece of bread.  You need to set up the next step with a relevant experience or story.  If you are not a comedian, be careful not to try to be too funny and risk losing your audience, but a little humor to wake them up is nice.

2) Tell them what you are going to tell them is the first condiment like lettuce or a slice of cheese.  Let them know the points you are going to review

3) Tell them – now that you have told them what you are going to tell them, put the main ingredient (the meat!) on the sandwich. Summarize after a few points.

4)  Tell them what you told them Time to add the dressing.  Summarize at the end the main points.  It will help them to remember what you just presented

5) Call them to action Last slice of bread on top.  Holds it all together and makes it worthwhile.  If you are in a large group, challenge them to go out and make something happen.  If in a smaller group, actually work with them to write down what they are doing, but don’t let them leave without making a commitment to what they heard.

6) Bonus – This is the olive on the toothpick that decorates the sandwich (and yes, Brendan even adds this most of the time!).  If you have time, a Q&A session to clarify even further your points can be a great addition.

What presentation have you been stumped on how to get started?  Write down these 6 steps as an outline and fill in the blanks next to them.  It will help. 

Leadership and Shoveling Snow

February 11th, 2010 by John Gallagher No Comments

In the midst of one of the historic winters in Roanoke, VA, (with regards to snowfall) it has been a CHALLENGE to manage my attitude each time I have to go out and shovel the snow off of our driveway. Perspective is important. So, as I was shoveling our driveway for the 3rd time in a 24-hour period just the other day, I found myself thinking about how this could POSSIBLY relate to leadership and it actually was relatively easy.

Continuous improvement – I am always trying to find the ‘least waste way’ to do things and shoveling a 3,000 square foot driveway is no different. How can I improve upon my methods to reduce the time that it takes? Probably one of the many things that drives Chris crazy about me, but it is just how I am wired. (No comments from the Peanut gallery about buying a snow blower. That is another story in itself!)
Relationships – I was able invest time with Chris as we talked about a future vacation, sitting on the beach, and being WARM! We had about 3 hours of time with no TV, no distractions, except for the scraping of the shovel over the asphalt. It was almost peaceful.
Discipline- It was a great workout. Not a whole lot better core workout than shoveling about 4,5000 cubic feet(yes, I calculated it!) of heavy wet snow. Great cardio, too. Thus, I did not have to go to the gym (could not have gotten there, anyway!)
Attitude – Rather than it being WORK, it is time to reflect, think, be grateful…Grateful for the time with Chris, for the beauty of the snow falling, etc.

So, next time you get frustrated or angry with the shoveling of the snow (or some other project), view it as a time to grow personally….make a game out of it…consider it your exercise…It really helps to reduce the stress of it. (this DOESN’T mean that I am hoping for several more inches of show ;) )

So, what project do you think you HATE to do that if you were to take a different approach, would make it a positive experience?

4 lessons learned about ATTITUDE

January 30th, 2010 by John Gallagher 3 Comments
This silly jump box (aka BLUE monster) taught me a few lessons this week about ‘ATTITUDE’.  First, the timeline leading to the lesson:
Tuesday – Working out at LifeWise Fitness, I point to the box and ask the owner, Che Torry , what that box was for and he said for folks to jump on.  I told him there was no way I could jump on that box. 
Wednesday – Participate in Basic Conditioning class with Che as the ‘coach’ for the class and he had us doing box jumps in increments on an aerobic step.  After class, I looked at the blue step above (you know, the one that I said I could not jump on!) and brought it over to the equipment we were jumping on.  Low and behold…the blue step was about 4″ LOWER than what we were working out with that night.  I just looked at Che and smiled, quite sheepishly.
Friday – Did my regular workout and then brough over the blue step.  I still found myself nervous, but did jump on it a few times.  I even wanted proof.  See video here:
If you cannot see this in your reader, CLICK HERE for the video.
So, what were the lessons learned:
1)  Attitude (Positive or Negative) is a CHOICE.  I chose on Monday to say that I could NOT jump on that blue box without even trying.  “If you think you can, or you think you can’t…you are probably right” – John Maxwell
2)  Most of our fears are unfounded - I was nervous to jump on the box.  The challenge is to funnel the energy we place in our fears into the task at hand.  We tend to fear the worst.  Rather, try to think of the best!
3)  Having a ‘coach’ is important – A good coach will push you just a little bit farther than you will go on your own.  (You can replace the word ‘coach’ with ‘friend’, ‘accountability partner’, ‘teacher’, ‘mentor’ etc.) 
4)  Practice what you preach – After I jumped on the boxes on Wednesday evening and saw that it was higher than the BLUE monster, I was disappointed in my negative ‘choice’ on Monday.
So, what is your current ‘BLUE monster’ and what is it going to take for you to CHOOSE to say that you CAN?!  Time for me to reflect on that…

3 Simple Questions to ask in preparing for 2010

December 31st, 2009 by John Gallagher No Comments

As 2009 comes down to the wire, I hope that you have had a chance to reflect on the past year.  I have enjoyed reading some other blogs about preparing for 2010 so I felt compelled to share my own preparation techniques.  This technique doesn’t just work for New Year’s goals or resolutions, but solving many problems you may face.  This is a tool introduced to me by my coach, Raymond Gleason of Building Champions.

To achieve the new goals you set, I ask myself the following 3 questions, in this order:
1)  What do I need to KEEP doing? – What are those things that you have done that have worked?  Be as specific as you can.
2)  What do I need to START doing? – Maybe there is something missing from your process that you need to add.  Again, be specific.  If you have a goal to lse weight, it doesn’t help to say that “I need to start eating better.”  It might be better to say: “I need to start packing my lunch three days a week to reduce fast food intake.”
3)  What do I need to STOP doing? – Maybe the most important question to answer.  Because we only have 24 hours in a day, if we want to START doing things and don’t STOP doing things, then we will become overwhelmed and likely not succeed.  Our KEEPs will suffer and our STARTs will be ineffective.  So, what are those things you need to STOP doing (even though they may be good things) so that you can achieve your goals.  The Law of Sacrifice says it best:  “You have to give up (STOP) to go up (Achieve goals)”

KEEP, START, STOP – It really is simple…and effective.

So, what are you going to KEEP, START, and STOP doing to go higher in 2010?

I wish you all the best in 2010.  I hope that this blog continues to add value to your life.

Is Social Media a 'Fad'?

August 30th, 2009 by John Gallagher No Comments

I saw this video posted on another blog recently and wanted to share. If you have just 4 minutes, it is a GREAT snapshot of the impact of social media on our lives. I was really shocked by the data on how LONG it took for TV & Radio to gain an audience of 50 million users, compared to Facebook. Astounding.

CLICK HERE FOR VIDEO

Are you currently involved in ‘Social Media’? If not, why not? Top reasons I have heard folks tell me why they are not:
1) Don’t have time for it (250 million users of Facebook have the same number of hours in a day that you do!)
2) I don’t want to put my personal info out there – Especially in Customer Service, the question is if you are not putting it out there, who is?)
3) It’s too confusing to use – YouTube has over 100,000,000 videos(found this out in THIS video). Go there and search for How To ___________. You are sure to find it. Then, you don’t have to ‘embarrass’ yourself and ask someone how!

If you area involved in Social Media, are you connected with me? If not, why not? Just click on the links at the side of this Blog post. I would love to stay connected with you.